In the left panel, Navigate to Computer\HKEY_CURRENT_USER\SOFTWARE\ Then press the Windows + R keys simultaneously on your keyboard.Note: if you cannot access the AppData folder, click on the View, select the Hidden items Navigate to C:\Users\%UserName%\AppData\LocalLow\miHoYo C:\Users\%UserName%\AppData\LocalLow\miHoYo.If the game is stuck / freezes on the loading screen, then it stops responding and crashes, follow these steps: Note: The launcher.exe is in the folder where Genshin Impact is installed. #THE GODFATHER PC WON'T LAUNCH INSTALL#.